Brack Office prides itself on our ability to deliver our products and services through our own personnel. We believe this offers us a competitive advantage through high levels of customer care. We also recognise that by working with expert distributors in our marketplace we are able to extend the scope of our service across the whole of the UK, whilst maintaining control and ownership of the customer experience.
Most standard stock items should be delivered within 24-48 hours. We will use reasonable efforts to deliver the goods by the delivery dates or within the delivery timescales stated at point of order or as per the order confirmation. However, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed.
All deliveries must be signed for before our carrier will release them to you. Signing for delivery is for simple proof of receipt purposes and will not affect any of your other rights. Please make sure you keep the delivery note received with your goods, as this will be important if you are returning the goods later on.
Unless an installation services applies to the goods, you will be responsible for unpacking and installation of any goods.
When you receive your goods, you should immediately check them for any discrepancies against your initial order, this should include damages, faults or shortages. Please report any damages or shortages to our customer support team.